Terms & Conditions
Welcome to Rock Edge. By using our website, services, or contacting us for Digital Marketing, Insurance, Loans, or Travel solutions, you agree to follow the terms and conditions mentioned below. Please read them carefully before using our services.
1. Service Information
Rock Edge provides support and assistance related to Digital Marketing, Insurance, Loans, Travel, and other listed services. The information provided on our website is for general understanding and service awareness only.
2. Accuracy of Information
Customers are responsible for providing correct and complete details while using our services. Rock Edge will not be responsible for delays, rejection, or issues caused due to incorrect, incomplete, or false information provided by the customer.
3. Third-Party Services
Some services such as insurance policies, loan approvals, flight bookings, hotel bookings, travel packages, and other related services may be provided through third-party companies, banks, financial institutions, insurance providers, airlines, hotels, or travel partners. Their own terms, conditions, approval rules, cancellation policies, and service charges may apply.
4. Insurance Services
Insurance plans, coverage, premium, benefits, exclusions, and claim approval are subject to the terms and conditions of the respective insurance company. Rock Edge only provides assistance and guidance and does not guarantee policy issuance, claim approval, or specific benefits.
5. Loan Services
Loan approval, loan amount, interest rate, processing fee, tenure, and disbursement are subject to the eligibility criteria, verification process, and approval policy of the respective bank, NBFC, or financial institution. Rock Edge does not guarantee loan approval or fixed interest rates.
6. Travel Services
Flight tickets, hotels, cabs, cruises, domestic packages, and international packages are subject to availability, pricing, booking rules, cancellation charges, refund policies, and terms of the respective travel provider, airline, hotel, cab partner, or cruise company.
7. Digital Marketing Services
Digital marketing services such as SEO, Google Ads, social media marketing, email marketing, lead generation, and website development are provided based on agreed scope of work. Results may vary depending on market conditions, competition, budget, platform policies, and business category.
8. Payments & Charges
All service charges, booking amounts, consultation fees, marketing budgets, government fees, processing fees, or third-party charges must be paid as agreed before starting or completing the service. Payments once made may be non-refundable depending on the service type and third-party policy.
9. Cancellation & Refund
Cancellation and refund rules depend on the nature of the service and the terms of the respective service provider. Refunds, if applicable, will be processed as per the applicable policy after deductions of service charges, cancellation fees, or third-party charges.
10. Website Usage
Users must not misuse the website, submit false information, attempt unauthorized access, copy website content, or use the website for illegal or harmful activities.
11. Limitation of Liability
Rock Edge will not be liable for any direct or indirect loss, delay, rejection, cancellation, technical issue, third-party failure, claim denial, loan rejection, travel disruption, or business loss arising from the use of our services.
12. Changes to Terms
Rock Edge may update or modify these Terms & Conditions at any time without prior notice. Continued use of the website or services means you accept the updated terms.
13. Contact Information
For any questions related to these Terms & Conditions, customers may contact Rock Edge through the contact details provided on the website.